Terms and Conditions
Introduction.
Welcome to Sebra Salon & Spa. By accessing and using our services, website, and mobile applications (the “Service”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully. If you do not agree to these Terms, do not use our Service.
Sebra Salon & Spa reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of the Service will signify your acceptance of those changes.
Services Provided
Sebra Salon & Spa provides luxury hair, spa, and beauty services, including but not limited to:
Hair Services: Hairstyling, hair coloring, treatments, extensions, and more.
Spa Services: Massages, facials, energy work, and waxing.
Beauty Services: Makeup artistry, eyebrow threading, and nail care.
Appointments and Reservations
Booking: All services must be booked in advance through our website, phone, or in person.
Cancellations: We require at least 24 hours’ notice for cancellations or rescheduling. A cancellation fee may apply for late cancellations or no-shows.
Punctuality: Please arrive at least 15 minutes before your scheduled appointment. Late arrivals may result in reduced service time or rescheduling.
Payments
Pricing: All service prices are listed on our website and are subject to change. Prices for services will be confirmed at the time of booking.
Payment Methods: We accept all major credit cards, debit cards, and cash. Full payment is due at the time of service.
Refunds: Refunds for services are generally not provided. However, if you are not satisfied with your service, please inform us within 24 hours, and we will work with you to resolve any issues.
Client Responsibilities
Health and Safety: Please inform us of any allergies, sensitivities, medical conditions, or other factors that may affect your treatment.
Personal Belongings: Sebra Salon & Spa is not responsible for any lost, stolen, or damaged personal items during your visit.
Conduct: We expect all clients to behave respectfully toward our staff and other clients. Any inappropriate behavior may result in the termination of services.
Privacy and Data Protection
Data Collection: We collect personal information such as your name, contact details, payment information, and service preferences to provide our services and improve your experience.
Use of Data: We use your information to communicate with you, process your bookings, provide personalized services, and send you promotional materials (if you opt-in).
Confidentiality: We respect your privacy and will not share your personal information with third parties except as necessary for service delivery or as required by law.
Intellectual Property
Website Content: All content, including text, images, logos, and designs on the Sebra Salon & Spa website, is the property of Sebra Salon & Spa and is protected by copyright laws.
Brand Use: You may not use, copy, reproduce, or distribute any part of the Sebra Salon & Spa brand or website content without our express written permission.
Liability Disclaimer
Limitation of Liability: Sebra Salon & Spa will not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our services, website, or mobile applications.
Indemnification: You agree to indemnify and hold Sebra Salon & Spa harmless from any claims, losses, or damages arising from your use of our services or violation of these Terms.
Third-Party Services
Our website or services may contain links to third-party websites or services. Sebra Salon & Spa does not control or endorse these third-party sites and is not responsible for their content, privacy practices, or services.
Force Majeure
Sebra Salon & Spa is not liable for any failure or delay in performance of its obligations under these Terms caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, or technological issues.
Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of the State of New York, United States, without regard to its conflict of laws principles.
Dispute Resolution: Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in New York, NY.
Changes to Terms
Sebra Salon & Spa reserves the right to modify or update these Terms at any time. We will post any changes on this page, and your continued use of our Service after such changes will signify your acceptance of the modified Terms.
Cancellation Policy
At Sebra Salon & Spa, we highly value your time and ours. To ensure every client receives the attention they deserve, we kindly ask that you notify us of any cancellations or rescheduling at least 24 hours in advance of your scheduled appointment.
Late Cancellations, Reschedules, and No-Shows
If you cancel, reschedule, or fail to show up for your appointment within 24 hours, a $50 cancellation fee will be charged to the card on file. If no card is on file, this fee will be added to your next visit.
How to Cancel or Reschedule
You can easily cancel or reschedule your appointment by calling us up to 24 hours before your scheduled time.
Additional Information for Clients
Arrive On Time: To ensure we can provide you with the full service you’ve booked, please arrive at least 15 minutes before your appointment. If you arrive more than 15 minutes late, we may need to reschedule your service, and the cancellation fee may apply.
Credit Card Requirement: A valid credit card is required to book an appointment with us. This is to confirm your booking and ensure we can process any cancellation fees if necessary.
Facial or Spa Treatments: If you have an appointment for a facial or other spa treatments, we kindly ask that you arrive makeup-free so we can provide you with the best service.
Health Considerations: If you are feeling unwell or experiencing symptoms of illness, please notify us as soon as possible. Your health is important, and we are happy to reschedule your appointment.
Disclaimer
By booking an appointment with Sebra Salon & Spa, you acknowledge and agree to the terms of this Cancellation Policy. We reserve the right to update or modify this policy at any time. Thank you for respecting our time and helping us provide exceptional care for all our clients